World Class Customer Service Training Course in Egypt

 

Course Overview

Good customer service is vital for all businesses, large or small. It can have a direct impact on customer loyalty and where potential customers choose to spend their money

Good customer service provides an experience that meets customer expectations. It produces satisfied customers, while Bad customer service can generate complaints

the higher quality customer service you provide, the higher level of customer satisfaction you will enjoy,.

Contents:

• Who are your customers (internal and external)

• Defining excellent service.

• Creating a positive first impression.

• How to read clients' body language and how to use your body language and voice flexibly and effectively.

• Allowing the customer to express their feelings.

• Identifying the customer’s needs.

• Understanding customer expectations.

• Telephone etiquette: answering, holding, transferring calls.

• Remaining positive and optimistic.

• Handling customer objections and difficult situations

• How to use questions effectively.

• Methods of collecting customer information.

• Measuring service performance.

• Creating a positive last impression.

Objectives :

• Understand clients, identify their needs

• Build a relationship

• Implement the necessary steps of the service process.

• Understand the disadvantage of poor service.

• Handle complaints and difficult customers in positive and effective way.

• Deal positively with misunderstandings, complaints and miscommunication.

• Understand different customer behaviors and how to deal with them

 

Duration : 3 Days