Quality management is a vital part of operations in all kinds of business sectors, industrial operations and government. Given the nature of today's global economy and international competition, product and service quality is critical to the success of any business or organization. This program is designed for people with quality management duties in their work.

Participants will be introduced to the essential mechanisms of quality management, including steps in creating a Quality Management Systems and developing related objectives and procedures. Students will gain a practical understanding of the general principles and frameworks of a quality Models. Depending on the stream chosen, courses emphasize the ISO 9000 series of quality management standards, Total Quality Management, Lean Six Sigma, MBNQA, Deming Prize, and Shingo Prize.